The division manager is responsible for fostering positive relationships with the team members and customer base. The division manager is responsible for handling all inter-company disputes and conflicts. The manager must establish policies for resolving personnel issues. The division manager is also responsible for resolving all client or customer complaints and problems. This includes policies related to returns, refunds and exchanges. The division manager is responsible for establishing and developing customer service standards and policies.
The division manager is responsible for developing departmental policies for achieving all company goals related to the responsibilities of the division manager's department or departments. These goals are established to reach sales, production or consulting goals. The division manager must establish a diagnostic process for evaluating progress toward goals. This process will include both team and individual progress reports and performance reviews.
The division manager is responsible for assisting the recruiting department in the selection, interviewing and hiring of new team members for their department. The division manager must establish and implement policies for the proper filing, documentation and handling of all departmental personnel training records and requirements. It is the division manager's responsibility to ensure that team members are properly trained and prepared for their work. The division manager must manage turnover and vacancies through proper selection and motivation procedures.